Alerting, escalation, and on-call that never miss a page.

One dashboard for every incident.

JAMS Incident Management brings incidents from all your sources (Azure Monitor, ServiceNow, Zendesk, JAMS Scheduler, email, webhooks, and API) into a single dashboard and Incidents view. Security teams get full visibility of delivery health, active incidents, and recent activity across every channel, in one place.

Every incident is a tracked case, with an owner, a timeline, and actions.

Each incident is owned by your on-call rotation and escalation policy and carries a full timestamped audit trail: who was notified, who acknowledged, what they did, and when it was closed. Responders acknowledge, resolve, or remediate right from the alert, and the linked record stays in step everywhere it lives.

Predefined playbooks fire the moment an incident is detected.

When an alert arrives (from Azure Monitor, another monitoring tool, or a new ServiceNow incident or Zendesk ticket), JAMS Incident Management automatically routes it through your on-call rotation and escalates until it's acknowledged. Responders act right from the alert on any channel (voice, SMS, Microsoft Teams, or Slack) with the same set of responses:

• Acknowledge or resolve, and JAMS Incident Management updates the linked record: the Azure Monitor alert moves to Acknowledged (or Closed), the ServiceNow incident to In Progress (or Resolved), the Zendesk ticket to Open (or Solved), with an audit note where the system supports one.
• Run remediation on the source system (for example, restart, continue, or cancel a failed JAMS Scheduler job).
• Open a new ServiceNow incident or Zendesk ticket straight from the alert, pre-filled with your runbook instructions so whoever picks it up knows the next steps.

Every action closes the loop back to the source system, so nothing gets done twice or by hand.