Privacy Policy

1. Introduction

JAMS Software, LLC, operator of the JAMS Incident Management service ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SMS and voice notification service.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Phone number
• Name (if provided)
• Email address (if provided)
• Organization or company name
• Account credentials

2.2 Communication Data

When you use our service, we collect:

• SMS message content and delivery status
• Voice call duration and acknowledgment status
• Timestamps of messages and calls
• Opt-in and opt-out preferences

2.3 Technical Information

We automatically collect:

• IP address
• Browser type and version
• Device information
• Usage data and analytics

3. How We Use Your Information

We use your information for the following purposes:

• To send SMS and voice notifications as requested
• To process and manage your account
• To improve our service and user experience
• To comply with legal obligations
• To respond to customer support inquiries
• To detect and prevent fraud or abuse
• To send administrative communications

4. SMS and Voice Communications

4.1 Consent

By providing your phone number and opting in to receive notifications, you consent to receive SMS messages and voice calls from JAMS Incident Management. Message and data rates may apply.

4.2 Message Frequency

Message frequency varies based on your notification settings and organizational requirements. You may receive multiple messages per day during critical events.

4.3 Opt-Out

You can opt out of SMS notifications at any time by texting "STOP" to our number. You will receive a confirmation message. You may also manage your preferences through your account settings.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We use Azure Communication Services, Twilio, and other third-party vendors solely to deliver the messages and services you have requested
• Account Signup: When you register for an account, the name, email address, phone number and plan you enter are sent to our customer relationship management provider, HubSpot, so that we can create your account and contact you about it. This happens whether or not you accept cookies, because it is part of the signup you asked for rather than advertising. It is separate from the analytics and advertising cookies described in Section 6, which you can decline.
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

Mobile information: No mobile information (including phone numbers and SMS opt-in consent) will be shared with or sold to third parties or affiliates for marketing or promotional purposes. Information shared with the service providers listed above is used only to deliver the messages you have requested.

6. Cookies, Analytics, and Advertising

On our public marketing pages we use cookies and similar technologies for three purposes: to make the site work, to understand how it is used, and to show you our ads on other websites (known as retargeting). We ask for your consent before any analytics or advertising technology loads, and you can decline without losing access to any part of the site.

The providers we use for this are:

• HubSpot — website analytics and marketing contact management. HubSpot may in turn load advertising technologies belonging to its own partners.
• AdRoll — advertising retargeting. AdRoll records that you visited our marketing pages so that our ads can be shown to you on other websites, and shares identifiers with the advertising networks through which it buys those ads.

Where this does and does not apply. These technologies run only on our public marketing pages — the home page, pricing, sign-up, help centre, and these legal pages. They do not run anywhere inside the product itself. Nothing about your incidents, alerts, flows, on-call schedules, or your use of your account is shared with any analytics or advertising provider.

Your choices. If you decline in the cookie banner, no analytics or advertising technology is loaded at all. You can change your mind at any time by clearing this site's cookies and site data in your browser, which makes the banner appear again. Most browsers also let you block third-party cookies outright, and you can opt out of interest-based advertising across many providers at optout.aboutads.info and youradchoices.ca/choices. We honour your browser's Global Privacy Control signal where it is sent.

Essential cookies — the ones that keep you signed in and remember your cookie choice — are always set, because the site cannot function without them. They are not used for advertising.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Message history and call logs are retained for audit and compliance purposes according to industry standards.

9. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Export your data

To exercise these rights, contact us at incidentmanagementsupport@jamssoftware.com

10. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

11. International Users

Our services are hosted in the United States. If you access our service from outside the US, your information may be transferred to and processed in the US.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

13. Contact Us

If you have questions about this Privacy Policy, please contact us: