End User License and Subscription Services Agreement

Last Updated: Version 1.0 · Effective 2026-08-31

JAMS SOFTWARE, LLC

JAMS INCIDENT MANAGEMENT

END USER LICENSE AND SUBSCRIPTION SERVICES AGREEMENT

Version 1.0 — Effective 31 August 2026

This JAMS Incident Management End User License and Subscription Services Agreement (this “Agreement”) is entered into by and between JAMS Software, LLC, a Delaware limited liability company with offices located at 108 Patriot Drive, Suite A, Middletown, DE 19709, on behalf of itself and its subsidiaries and affiliated entities (“JAMS Software”), and the individual or entity registering for, accessing, or using the Service (“Customer”), and together with JAMS Software, the “Parties.” This Agreement governs Customer’s access to and use of JAMS Incident Management, including the Free plan and all paid subscription plans described at www.incident.jamssoftware.com (as updated from time to time, the “Pricing Page”).

JAMS Software provides the Service solely on the terms and conditions set forth in this Agreement and on the condition that Customer accepts and complies with them. By registering for an account, downloading or installing any related application, or accessing or using the Service in any way, Customer (a) accepts this Agreement and agrees that Customer is legally bound by its terms; (b) represents and warrants that, if an individual, Customer is 18 years of age or older; and (c) represents and warrants that Customer has the right, power, and authority to enter into this Agreement and to bind the organization on whose behalf Customer is acting. If Customer does not agree to the terms of this Agreement, JAMS Software will not and does not license or provide the Service to Customer, and Customer must not register for, access, or use the Service.

If Customer and JAMS Software are parties to a fully executed Master Solutions Agreement that identifies JAMS Incident Management as a Solution ordered under an Order Form and an applicable Solution Specific Schedule (collectively, the "MSA Documents"), then to the extent of any conflict between this Agreement and the MSA Documents, the MSA Documents govern; otherwise, this Agreement supplements the MSA Documents with respect to the Service. In all other cases — including self-service registration through the Pricing Page — this Agreement is the sole agreement governing Customer's use of the Service.

1. Definitions

For purposes of this Agreement, the following terms have the meanings set forth below:

  1. "Add-On" a discrete capability (for example, additional Seats, additional Notifications, additional Flows, voice calling, priority support, an integration unlock, or single sign-on) that Customer may purchase to extend a Plan, as described on the Pricing Page or an Order Form.
  2. "Alert" a notification-triggering event received by the Service from an Alert Source, which the Service processes and delivers to one or more Notified Individuals through one or more Delivery Channels in accordance with Customer’s configured Flows.
  3. "Alert Source" the monitoring, ticketing, scheduling, or other system or endpoint (including a monitored email inbox, an inbound webhook, an API call, or a Native Connector) from which an Alert originates.
  4. "Authorized User" an individual to whom Customer grants a login credential to configure, administer, or otherwise access the Service, including to build Flows, manage on-call schedules, or view reporting.
  5. "Confidential Information" has the meaning set forth in Section 13.1.
  6. "Customer Data" all data that Customer or a Notified Individual submits to, or that is generated through Customer’s use of, the Service, including Flow configurations, on-call schedules, Alert content and metadata, and Notification Data, but excluding JAMS Software Property.
  7. "Delivery Channel" a medium through which the Service delivers a Notification, including voice call, SMS text message, push notification, email, Microsoft Teams, and Slack, as made available on Customer’s Plan.
  8. "Documentation" the user guides, help-center articles, and technical materials that JAMS Software makes generally available describing the operation of the Service.
  9. "Flow" a configurable rule set, created by an Authorized User within the Service, that determines how an Alert is routed, throttled, escalated, and delivered to Notified Individuals.
  10. "Native Connector" a pre-built integration that JAMS Software makes available for a specific third-party system, including Microsoft Azure Monitor, ServiceNow, Zendesk, and JAMS Scheduler, as may be updated from time to time.
  11. "Notification" each individual delivery attempt made by the Service to a Notified Individual through a Delivery Channel in connection with an Alert, counted against Customer’s Plan as described on the Pricing Page.
  12. "Notification Data" the phone numbers, email addresses, device tokens, Teams or Slack identifiers, on-call schedule data, and acknowledgment records of Notified Individuals that Customer submits to or configures within the Service for purposes of delivering Notifications.
  13. "Notified Individual" any individual designated by Customer, whether or not also an Authorized User, to receive Notifications through the Service.
  14. "Order Form" a quotation, order, or online checkout transaction, in each case referencing this Agreement, that specifies Customer’s Plan, Add-Ons, fees, and Subscription Term.
  15. "Plan" the subscription tier (including the Free plan) that determines the Seats, Notification allowance, Flow allowance, Delivery Channels, and features available to Customer, as described on the Pricing Page or an Order Form.
  16. "Remediation Action" an action initiated by a Notified Individual or Authorized User from within a Notification or the Service — including acknowledging, closing, or restarting a job or Alert — that the Service transmits to a connected Alert Source or Native Connector, such as JAMS Scheduler, on Customer’s behalf.
  17. "Seat" an individual with a unique user identification who is designated by Customer as an Authorized User or otherwise counted toward Customer’s Plan limits, as described on the Pricing Page.
  18. "Service" the JAMS Incident Management cloud service, including all associated software, mobile and web applications, and Documentation, made available by JAMS Software on a software-as-a-service basis.
  19. "Subscription Term" the period during which Customer has a subscription to a Plan, as indicated on an Order Form or, for self-service Customers, as reflected in Customer’s account and billing cycle.
  20. "Third-Party Carrier" a telecommunications, messaging, push-notification, or platform provider engaged by JAMS Software to deliver Notifications on JAMS Software’s behalf, including without limitation voice and SMS carriers and cloud communications providers, and providers of the Microsoft Teams and Slack platforms.

2. The Service; Plans; Free Plan; Changes

  1. Subject to the terms of this Agreement, including Customer’s payment obligations, JAMS Software grants Customer a limited, non-exclusive, non-transferable, non-assignable, worldwide right during the Subscription Term to access and use the Service and Documentation for Customer’s internal business operations, in each case subject to the Seat, Notification, Flow, Delivery Channel, and feature limits applicable to Customer’s Plan.
  2. JAMS Software offers a no-cost Free plan for evaluation, testing, and pilot use, subject to the Seat, Notification, and feature limitations described on the Pricing Page. JAMS Software may modify, limit, or discontinue the Free plan, or any specific Plan tier, at any time, provided that any such change will not reduce functionality that Customer is then paying for during an active, paid Subscription Term without a corresponding adjustment agreed by the Parties.
  3. JAMS Software will provide the Service in accordance with the Service Level Policy. The Free plan noted in 2.2 is excluded from the uptime commitment and service credits under the Service Level Policy.
  4. Customer may purchase Add-Ons to extend a Plan, as described on the Pricing Page. Add-Ons are billed in addition to the applicable Plan fee and are subject to the same payment terms as the underlying Plan.
  5. JAMS Software may update the features, Native Connectors, Delivery Channels, and Plan tiers available through the Service from time to time. JAMS Software will provide reasonable advance notice of any change that materially reduces the core functionality of a Plan for which Customer has a then-current, paid Subscription Term.
  6. Customer may upgrade its Plan at any time, effective immediately. Customer may downgrade its Plan or cancel Add-Ons effective at the end of the then-current billing cycle. Downgrading a Plan may result in the deactivation of Seats, Delivery Channels, Native Connectors, or configured Flows in excess of the new Plan’s limits, and Customer is solely responsible for reconfiguring its Flows accordingly before a downgrade takes effect.

3. Delivery Channels; Third-Party Carriers; Communications Consent

  1. Third-Party Carriers. The Service delivers Notifications using Third-Party Carriers, including telecommunications carriers for voice and SMS, push notification services, and the Microsoft Teams and Slack platforms. JAMS Software uses commercially reasonable efforts to maintain automatic failover between voice and SMS carriers, but JAMS Software does not guarantee that any particular Notification will be delivered, delivered without delay, or delivered through a particular Delivery Channel, because delivery ultimately depends on infrastructure and networks that JAMS Software does not control.
  2. No Emergency or Life-Safety Use. THE SERVICE IS NOT A SUBSTITUTE FOR 911, E911, OR ANY OTHER EMERGENCY CALLING OR EMERGENCY NOTIFICATION SERVICE, AND THE SERVICE MUST NOT BE USED TO SUMMON EMERGENCY SERVICES OR IN ANY LIFE-SUPPORT, LIFE-SAFETY, OR OTHER APPLICATION WHERE FAILURE OR DELAY OF A NOTIFICATION COULD LEAD TO DEATH, PERSONAL INJURY, OR PROPERTY OR ENVIRONMENTAL DAMAGE.
  3. Consent to Contact Notified Individuals. Customer represents and warrants that, before submitting any individual’s phone number, email address, or other contact information to the Service as Notification Data, Customer has obtained all consents required by applicable law — including the U.S. Telephone Consumer Protection Act and comparable laws in other jurisdictions — to permit JAMS Software and its Third-Party Carriers to contact that individual by voice call, SMS, push notification, or other Delivery Channel for the purpose of delivering Notifications, and that Customer will promptly remove or update Notification Data for any individual who withdraws such consent or is no longer a Notified Individual.
  4. Carrier Fees; Coverage. Notified Individuals’ mobile carriers may charge standard messaging or data rates for Notifications; Customer is responsible for communicating this to Notified Individuals. Unless expressly enabled for Customer’s account, voice and SMS Delivery Channels support telephone numbers in the United States, the United Kingdom, and Australia only; international voice and SMS coverage is available on request to incidentmanagementsupport@jamssoftware.com and may be subject to additional fees or terms.
  5. Recording and Monitoring. Where permitted by law, JAMS Software may monitor, log, and retain records of Notifications (including call and message metadata and acknowledgment status) for purposes of providing, supporting, and securing the Service, and for the audit trail features made available to Customer. Notwithstanding the foregoing, JAMS Software's use of such records to improve the Service is subject to the restrictions set forth in Section 9.4.

4. Alert Sources; Integrations; Remediation Actions

  1. Alert Sources. Customer may connect any Alert Source capable of sending an email, an inbound webhook, or an API call to the Service, in addition to any Native Connector available on Customer’s Plan. Customer is solely responsible for configuring its Alert Sources and Flows correctly, including escalation timing, throttling, and recipient assignment.
  2. Remediation Actions. Where Customer enables a Remediation Action — including restarting a JAMS Scheduler job directly from a Notification — Customer is solely responsible for determining which individuals may be permitted to initiate that Remediation Action and for the consequences of any Remediation Action taken through the Service, whether or not initiated by an authorized Notified Individual. JAMS Software transmits a Remediation Action to the connected Alert Source or Native Connector on a best-efforts basis and is not responsible for the underlying system’s execution of, or failure to execute, the requested action.
  3. Status Sync. Where supported, the Service will synchronize acknowledgment and closure status back to a connected Alert Source (for example, Azure Monitor, ServiceNow, or Zendesk). Customer is responsible for verifying that status synchronization is configured and functioning as intended and for any consequence of relying on it without independent verification during the Subscription Term.
  4. Third-Party Systems Generally. Native Connectors and other integrations depend on the continued availability and compatibility of the applicable third-party system’s own interfaces. JAMS Software is not responsible for changes, outages, or limitations imposed by a third-party system that affect a Native Connector’s functionality, and will use commercially reasonable efforts to update Native Connectors to accommodate material third-party changes.

5. Customer Responsibilities; Acceptable Use

  1. Customer agrees that it will not, and will not permit any Authorized User or Notified Individual to:
  • access or use the Service to collect, transmit, or process any material that is infringing, obscene, threatening, libelous, or otherwise unlawful or tortious;
  • attempt to gain unauthorized access to the Service or its related systems or networks, or use security testing tools to probe, scan, or penetrate the Service;
  • reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service, except to the extent such restriction is prohibited by applicable law;
  • access or use the Service to build a similar or competitive product or service;
  • submit Notification Data for any individual without the consent required under Section 3.3, or submit any Excluded Data (as defined in Section 6) to the Service;
  • exceed the Seat, Notification, or Flow limits of Customer’s Plan without purchasing the corresponding Add-On or upgrading its Plan; or
  • use the Service in any manner inconsistent with this Agreement or the Documentation.
  1. Customer is responsible for its Authorized Users’ and Notified Individuals’ access to and use of the Service, for maintaining the confidentiality of its account credentials, and for the accuracy of the Notification Data it submits, including keeping on-call schedules and contact information current.

6. Excluded Data

  1. Customer acknowledges that the Service is not designed to receive, and Customer represents and warrants that it has not transmitted and will not transmit to the Service, any of the following (“Excluded Data”): (a) ITAR-related data; (b) payment or financial account data subject to the Gramm-Leach-Bliley Act or Payment Card Industry Data Security Standards; (c) “Protected Health Information” under the Health Insurance Portability and Accountability Act of 1996, as amended; or (d) Social Security numbers, passport numbers, driver’s license numbers, or similar government-issued identifiers. For clarity, Excluded Data does not include a Notified Individual’s business or personal phone number, email address, or device token submitted as Notification Data for the purpose of delivering Notifications, which is addressed in Section 3.3 and Section 10.

7. Fees; Billing; Notification Quotas

  1. Customer shall pay all fees for its Plan and any Add-Ons as described on the Pricing Page or an Order Form. For self-service Customers, fees are billed in advance on a monthly or annual cycle via the payment method on file, and Customer authorizes JAMS Software to charge that payment method automatically at the start of each billing cycle, including for Add-On charges incurred during the prior cycle. For Customers purchasing under an Order Form, JAMS Software will invoice Customer, and Customer shall pay all invoiced amounts within thirty (30) days of the invoice date, in each case exclusive of applicable taxes.
  2. Each Plan includes separate monthly allowances for SMS and voice call Notifications, as described on the Pricing Page. Notifications delivered by email, push notification, Microsoft Teams, and Slack are not metered and are not counted against an allowance. JAMS Software will notify Customer’s administrators when an allowance reaches seventy-five percent (75%) and again when it is exhausted. If Customer exhausts an allowance, Notifications on that Delivery Channel will be paused for the remainder of the then-current period, while Notifications on all other Delivery Channels continue to be delivered; the allowance resets at the start of Customer’s next period. Customer may restore a paused Delivery Channel at any time by adding Seats, purchasing the applicable Add-On, or upgrading its Plan. JAMS Software does not automatically bill overage charges.
  3. Fees are non-refundable except as expressly provided in this Agreement. JAMS Software may increase fees for a Plan or Add-On effective at Customer’s next renewal, and will provide at least thirty (30) days’ advance notice of any such increase for self-service Customers, or as otherwise specified in an Order Form.
  4. Overdue amounts accrue a late charge at the lesser of 1.5% per month or the highest rate permitted by law. JAMS Software may suspend Customer’s access to the Service if any undisputed amount is more than ten (10) days overdue, upon notice to Customer.

8. Ownership; Feedback

  1. As between the Parties, JAMS Software owns all right, title, and interest in and to the Service, the Documentation, and all JAMS Software Property. “JAMS Software Property" means all intellectual property and proprietary rights in JAMS Software's Service, software, hardware and appliances, systems, methods, statistical information, data, analytics, know-how, APIs and feeds, tools, applications, research, works of authorship, content, and all enhancements, modifications, and updates thereto, and all other related proprietary information, subject to any Third-Party Software licenses within the Service.
  2. If Customer provides JAMS Software with any suggestion, enhancement request, or other feedback regarding the Service, JAMS Software may use and incorporate that feedback into the Service without restriction or obligation to Customer.

9. Customer Data; Privacy

  1. As between the Parties, Customer retains ownership of Customer Data, including Notification Data. Customer hereby grants JAMS Software a license to access, use, host, and process Customer Data as necessary to provide, support, and secure, the Service including to deliver Notifications through Third-Party Carriers as described in Section 3.
  2. Customer represents and warrants that it has all rights and consents necessary to provide Customer Data, including the Notification Data of its Notified Individuals, to JAMS Software for use in connection with the Service, and that JAMS Software’s use of Customer Data as contemplated by this Agreement will not violate the rights of any third party or any applicable law.
  3. JAMS Software will process Notification Data and other personal data within Customer Data in a manner consistent with applicable privacy law, JAMS Software's privacy policy, and the data handling obligations set forth in this Agreement. JAMS Software will not sell or share Customer Data with third parties except as necessary to deliver Notifications through Third-Party Carriers as described in Section 3. For Customers purchasing under a Master Solutions Agreement and Order Form, data processing is further governed by Exhibit B (Data Processing Statement) to the applicable Order Form, as incorporated into the Master Solutions Agreement.
  4. JAMS Software shall not use Customer Data to develop or improve its products or services generally, or to train artificial-intelligence or machine-learning models, in each case except with Customer’s prior written consent.
  5. Upon termination or expiration of this Agreement, JAMS Software will have no obligation to maintain or provide Customer Data and will, unless legally prohibited, delete Customer Data from its systems within a commercially reasonable period.

10. Warranties; Disclaimers

  1. JAMS Software warrants that the Service will materially conform to the Documentation when used in accordance with this Agreement. Customer’s sole and exclusive remedy, and JAMS Software’s entire liability, for breach of this warranty is for JAMS Software to use commercially reasonable efforts to correct the non-conformance or, if JAMS Software is unable to do so within a commercially reasonable time, to allow Customer to terminate the affected Plan and receive a pro-rated refund of prepaid, unused fees for the then-current Subscription Term.

EXCEPT AS EXPRESSLY SET FORTH IN THIS SECTION 10.1, THE SERVICE AND DOCUMENTATION ARE PROVIDED “AS IS,” AND JAMS SOFTWARE DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. JAMS SOFTWARE DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT EVERY NOTIFICATION WILL BE DELIVERED, ACKNOWLEDGED, OR DELIVERED WITHOUT DELAY. CUSTOMER ACKNOWLEDGES THAT NOTIFICATION DELIVERY DEPENDS ON THIRD-PARTY CARRIERS, NETWORKS, AND DEVICES OUTSIDE OF JAMS SOFTWARE’S CONTROL.

11. Indemnification

  1. JAMS Software will defend Customer against any third-party claim alleging that the Service, as used in accordance with this Agreement, infringes a valid U.S. patent or copyright, and will pay any resulting damages and costs finally awarded against Customer, subject to prompt notice, Customer’s cooperation, and JAMS Software’s sole control of the defense and settlement. This Section 11.1 states JAMS Software’s entire liability, and Customer’s sole remedy, for any such claim.
  2. Customer will defend JAMS Software against any third-party claim arising from (a) Customer Data, including any claim that Customer’s submission of Notification Data violated the rights of a Notified Individual or applicable consent requirements; (b) Customer’s use of a Remediation Action; or (c) Customer’s breach of Section 3.3, Section 5, or Section 6, and will pay any resulting damages and costs finally awarded against JAMS Software.

12. Limitation of Liability

NEITHER PARTY WILL BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, OR DATA, ARISING FROM OR RELATED TO THIS AGREEMENT OR THE SERVICE, WHETHER OR NOT SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WITHOUT LIMITING THE FOREGOING, JAMS SOFTWARE WILL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM A DELAYED, UNDELIVERED, OR MISDIRECTED NOTIFICATION, OR FROM A REMEDIATION ACTION TAKEN OR NOT TAKEN THROUGH THE SERVICE. JAMS SOFTWARE’S AGGREGATE LIABILITY UNDER THIS AGREEMENT WILL NOT EXCEED THE FEES PAID BY CUSTOMER TO JAMS SOFTWARE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

13. Confidentiality

  1. “Confidential Information” means all non-public information disclosed by one Party to the other, in whatever form, that is designated as confidential or that a reasonable person would understand to be confidential given the nature of the information and circumstances of disclosure, including each Party’s business, technical, and pricing information. Confidential Information does not include information that the receiving Party can show was already known to it, is independently developed without reference to the disclosing Party’s Confidential Information, is rightfully received from a third party, or becomes public through no fault of the receiving Party.
  2. Each Party will protect the other Party’s Confidential Information using at least the same degree of care it uses to protect its own confidential information of similar nature, and in no event less than a reasonable degree of care, and will use it only as necessary to perform under this Agreement. Each Party may disclose the other’s Confidential Information to its employees, agents, and contractors with a need to know, and as required by law after providing reasonable notice to the disclosing Party where legally permitted.

14. Export Control; Anti-Corruption; U.S. Government End Users

  1. Customer acknowledges that the Service is subject to export control laws of the United States and other jurisdictions, including cybersecurity-item controls under the U.S. Export Administration Regulations. Customer will not use, or permit the use of, the Service to affect the confidentiality, integrity, or availability of any information or information system without authorization, and will not export, re-export, or provide access to the Service in violation of applicable sanctions or export control laws, or to any party on a U.S. government restricted-party list.
  2. Customer represents that it has not taken and will not take any action that would cause JAMS Software to violate the U.S. Foreign Corrupt Practices Act, the UK Bribery Act, or any other applicable anti-corruption law.
  3. The Service is a “Commercial Item” consisting of “Commercial Computer Software” and “Commercial Computer Software Documentation” as those terms are used in 48 C.F.R. § 12.212 and 48 C.F.R. § 227.7202, and is licensed to U.S. Government end users only as a Commercial Item and with only those rights granted to all other end users under this Agreement.

15. Term; Suspension; Termination

  1. This Agreement remains in effect until terminated as provided herein. Each Plan renews automatically for successive periods equal to the prior Subscription Term unless either Party provides notice of non-renewal, which for self-service Customers may be given by cancelling the Plan through the account settings at least one (1) billing cycle before the renewal date.
  2. Either Party may terminate this Agreement if the other Party materially breaches this Agreement and fails to cure the breach within thirty (30) days after written notice. JAMS Software may suspend or limit Customer’s access to the Service immediately, without prior notice where reasonably necessary, if Customer’s use (a) poses a security risk to the Service or another customer, (b) may expose JAMS Software to liability, (c) violates Section 3.3, Section 5, or Section 6, or (d) involves a payment more than ten (10) days overdue.
  3. Upon termination or expiration, Customer’s right to access the Service immediately ends, and JAMS Software will handle Customer Data as described in Section 9.5. Sections 1, 8, 9.5, 10.2, 11, 12, 13, and 17 survive termination or expiration of this Agreement.

16. Changes to this Agreement

  1. JAMS Software may update this Agreement from time to time, including to reflect changes to the Service or applicable law. For self-service Customers, JAMS Software will post the updated Agreement and provide reasonable notice (such as an in-product or email notice) before a material change takes effect; continued use of the Service after the effective date of an update constitutes acceptance of the updated Agreement. For Customers purchasing under an Order Form, no update will apply retroactively to reduce rights or protections for the then-current Subscription Term without Customer’s consent.

17. General Provisions

  1. This Agreement, together with the Pricing Page and any Order Form, constitutes the entire agreement between the Parties regarding the Service and supersedes all prior discussions and agreements on that subject. No modification is effective unless made in accordance with Section 16 or signed by both Parties. Additional or conflicting terms in any Customer purchase order are rejected and void.
  2. Customer may not assign this Agreement, by operation of law or otherwise, without JAMS Software’s prior written consent, which will not be unreasonably withheld. JAMS Software may assign this Agreement in connection with a merger, acquisition, or sale of substantially all of its assets.
  3. If any provision of this Agreement is held invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
  4. Neither Party will be liable for delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including acts of God, war, terrorism, pandemics, or failures of third-party infrastructure, including Third-Party Carriers.
  5. This Agreement is governed by the laws of the State of Delaware, without regard to conflict-of-laws principles. Any action arising out of this Agreement will be brought exclusively in the state or federal courts located in the State of Delaware, and each Party consents to the jurisdiction of such courts.

Signature Block (Enterprise / Order-Form Customers Only)

Self-service Customers accept this Agreement electronically upon registration and do not need to complete this signature block. This block is included for Customers executing this Agreement in connection with a negotiated Order Form outside of an existing Master Solutions Agreement.

| JAMS SOFTWARE, LLCSignature: _______________________________Name: __________________________________Title: ___________________________________Date: ___________________________________ | CUSTOMERSignature: _______________________________Name: __________________________________Title: ___________________________________Date: ___________________________________ |

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